Error: 0x204 when trying to connect to server using Microsoft remote desktop app on Mac Hello Team, I have a Mac and was using MS Remote Desktop to access a PC computer we use as a server. . Starting with Windows 10 Fall Creators Update (1709), look for Remote Desktop under System in the Settings app instead of using the Remote Desktop Assistant. Microsoft Remote Desktop assistant allows you to configure your PC for remote access From your Windows PC, access the Microsoft Remote Desktop assistant to configure it for remote access from another device using the Remote Desktop. Dec 14, 2013 Internet Explorer won't open in desktop When trying to go on ie through desktop mode, all I get is a blank screen. It shows the browser bar but wont let me go under internet options. So, whenever you want to run Internet Explorer on your Mac device, you simply need to go to Microsoft Remote Desktop App, go to the Azure section and launch the IE Tech Preview from there. This is how you can use Internet Explorer for Mac using the Microsoft Remote Desktop app! If you liked this article then share it with your friends who you. Get the Remote Desktop client. Follow these steps to get started with Remote Desktop on your Mac: Download the Microsoft Remote Desktop client from the Mac App Store. Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.) Add a Remote Desktop connection or a remote resource.
Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. Here are answers to the most commonly asked questions about the Remote Desktop clients.
The majority of these questions apply to all of the clients, but there are a few client specific items.
If you have additional questions that you'd like us to answer, leave them as feedback on this article.
Setting upWhich PCs can I connect to?
Check out the supported configuration article for information about what PCs you can connect to.
How do I set up a PC for Remote Desktop?
I have my device set up, but I don't think the PC's ready. Help?
First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set.
Otherwise, if you prefer to do things manually, read on.
For Windows 10, do the following:
Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.
You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.
For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections.
Connection, gateway, and networksWhy can't I connect using Remote Desktop?
Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you can find more help on the Microsoft Community website.
Why can't I find or connect to my PC?
Check the following:
Why can't I sign in to a remote PC?
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.
Which connection methods are supported for company networks?
If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Client currently supports the following:
VPN doesn't work
VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.
Other things to check:
How can I test if VPN is working properly?
Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN.
How do I configure L2TP or PPTP VPN connections?
If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.
Web clientWhich browsers can I use?
The web client supports Microsoft Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.
What PCs can I use to access the web client?
The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time.
Internet Explorer For Mac Os XCan I use the web client in a Remote Desktop deployment without a gateway?
No. The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it.
Does the Remote Desktop web client replace the Remote Desktop Web Access page?
No. The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser.
Can I embed the web client in another web page?
This feature is not supported at the moment.
Monitors, audio, and mouseHow do I use all of my monitors?
To use two or more screens, do the following:
Is bi-directional sound supported?
Bi-directional sound can be configured in the Windows client on a per-connection basis. The relevant settings can be accessed in the Remote audio section of the Local Resources options tab.
What can I do if the sound won't play?
Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.
Mac client - hardware questionsIs retina resolution supported?
Yes, the remote desktop client supports retina resolution.
How do I enable secondary right-click?
In order to make use of the right-click inside an open session you have three options:
Is AirPrint supported?
No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.)
Why do incorrect characters appear in the session?
If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard.
This can occur in the following scenarios:
You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section.
Internet Explorer For Mac Microsoft Remote DesktopHow do language settings affect keyboards in a remote session?
There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. The remote session maps your keyboard to the best matching keyboard language available on the remote PC.
If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.
If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows.
Use the following instructions to change the keyboard layout inside the remote desktop session:
On Windows 10 or Windows 8:
You might need to close and restart the application you are currently using for the keyboard changes to take effect.
Specific errorsWhy do I get an 'Insufficient privileges' error?
You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop. If this is not the source of the problem, please contact your system administrator for further assistance.
Why does the client say that there is no CAL?
When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.
Why did I get an 'Access Denied' error?
The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.
What does 'RPC Error 23014' or 'Error 0x59e6' mean?
In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.
What does the 'Failed to parse NTLM challenge' error mean?
This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.)
What does 'TS_RAP You are not allowed to connect to the given host' mean?
This error happens when a Resource Authorization Policy on the gateway server stops your user name from connecting to the remote PC. This can happen in the following instances:
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The Remote Desktop web client lets users access your organization's Remote Desktop infrastructure through a compatible web browser. They'll be able to interact with remote apps or desktops like they would with a local PC no matter where they are. Once you set up your Remote Desktop web client, all your users need to get started is the URL where they can access the client, their credentials, and a supported web browser.
Important
The web client does not currently support using Azure Application Proxy and does not support Web Application Proxy at all. See Using RDS with application proxy services for details.
What you'll need to set up the web client
Before getting started, keep the following things in mind:
Your users will see better performance connecting to Windows Server 2016 (or later) and Windows 10 (version 1611 or later).
Important
If you used the web client during the preview period and installed a version prior to 1.0.0, you must first uninstall the old client before moving to the new version. If you receive an error that says 'The web client was installed using an older version of RDWebClientManagement and must first be removed before deploying the new version,' follow these steps:
How to publish the Remote Desktop web client
To install the web client for the first time, follow these steps:
Note
To see a list of all supported cmdlets for the RDWebClientManagement module, run the following cmdlet in PowerShell:
How to update the Remote Desktop web client
When a new version of the Remote Desktop web client is available, follow these steps to update the deployment with the new client:
How to uninstall the Remote Desktop web client
To remove all traces of the web client, follow these steps:
How to install the Remote Desktop web client without an internet connection
Follow these steps to deploy the web client to an RD Web Access server that doesn't have an internet connection.
Note
Installing without an internet connection is available in version 1.0.1 and above of the RDWebClientManagement PowerShell module.
Note
You still need an admin PC with internet access to download the necessary files before transferring them to the offline server.
Note
The end-user PC needs an internet connection for now. This will be addressed in a future release of the client to provide a complete offline scenario.
From a device with internet access
From the RD Web Access server
Follow the instructions under How to publish the Remote Desktop web client, replacing steps 4 and 5 with the following.
Connecting to RD Broker without RD Gateway in Windows Server 2019
This section describes how to enable a web client connection to an RD Broker without an RD Gateway in Windows Server 2019.
Setting up the RD Broker serverFollow these steps if there is no certificate bound to the RD Broker server
Follow these steps if there is a certificate previously bound to the RD Broker server
Setting up the RD Session Host
Follow these steps if the RD Session Host server is different from the RD Broker server:
General Observations
How to pre-configure settings for Remote Desktop web client users
This section will tell you how to use PowerShell to configure settings for your Remote Desktop web client deployment. These PowerShell cmdlets control a user's ability to change settings based on your organization's security concerns or intended workflow. The following settings are all located in the Settings side panel of the web client.
Suppress telemetry
By default, users may choose to enable or disable collection of telemetry data that is sent to Microsoft. For information about the telemetry data Microsoft collects, please refer to our Privacy Statement via the link in the About side panel.
As an administrator, you can choose to suppress telemetry collection for your deployment using the following PowerShell cmdlet:
By default, the user may select to enable or disable telemetry. A boolean value $false will match the default client behavior. A boolean value $true disables telemetry and restricts the user from enabling telemetry.
Remote resource launch method
Note
This setting currently only works with the RDS web client, not the Windows Virtual Desktop web client.
By default, users may choose to launch remote resources (1) in the browser or (2) by downloading an .rdp file to handle with another client installed on their machine. As an administrator, you can choose to restrict the remote resource launch method for your deployment with the following Powershell command:
By default, the user may select either launch method. A boolean value $true will force the user to launch resources in the browser. A boolean value $false will force the user to launch resources by downloading an .rdp file to handle with a locally installed RDP client.
Reset RDWebClientDeploymentSetting configurations to default
To reset a deployment-level web client setting to the default configuration, run the following PowerShell cmdlet and use the -name parameter to specify the setting you want to reset:
Troubleshooting
If a user reports any of the following issues when opening the web client for the first time, the following sections will tell you what to do to fix them.
What to do if the user's browser shows a security warning when they try to access the web client
The RD Web Access role might not be using a trusted certificate. Make sure the RD Web Access role is configured with a publicly trusted certificate.
If that doesn't work, your server name in the web client URL might not match the name provided by the RD Web certificate. Make sure your URL uses the FQDN of the server hosting the RD Web role.
What to do if the user can't connect to a resource with the web client even though they can see the items under All Resources
If the user reports that they can't connect with the web client even though they can see the resources listed, check the following things:
If the user gets an 'unexpected server authentication certificate was received' error message when they try to connect, then the message will show the certificate's thumbprint. Search the RD Broker server's certificate manager using that thumbprint to find the right certificate. Verify that the certificate is configured to be used for the RD Broker role in the Remote Desktop deployment properties page. After making sure the certificate hasn't expired, copy the certificate in .cer file format to the RD Web Access server and run the following command on the RD Web Access server with the bracketed value replaced by the certificate's file path:
Diagnose issues with the console log
If you can't solve the issue based on the troubleshooting instructions in this article, you can try to diagnose the source of the problem yourself by watching the console log in the browser. The web client provides a method for recording the browser console log activity while using the web client to help diagnose issues.
Internet Explorer For Mac Microsoft Remote Desktop App
The console may also be accessed directly through your browser. The console is generally located under the developer tools. For example, you can access the log in Microsoft Edge by pressing the F12 key, or by selecting the ellipsis, then navigating to More tools > Developer Tools.
Microsoft Remote Desktop Mac AppGet help with the web client
If you've encountered an issue that can't be solved by the information in this article, you can report it on Tech Community. You can also request or vote for new features at our suggestion box.
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